Terms & Conditions

These Terms & Conditions apply to all services provided by Dejuel Pty Ltd. By engaging our services, the client agrees to be bound by these terms.

1. Services Overview

We offer design, branding, web development, and CIPC registration services. Services may vary per project scope and client agreement.

2. Project Scope & Changes

• The project scope will be clearly defined prior to work commencing.
• Scope changes during a project will incur additional charges and may affect timelines.

3. Payment Terms

• 50% deposit is required to begin work. The remaining 50% is payable before final delivery.
• Invoices are payable within 7 days of issue unless otherwise agreed.
• Late payments may result in project suspension or interest charges.

4. Turnaround Time

Timeframes are estimated and start upon receipt of payment and all required information. Delays in communication or content submission will impact timelines.

5. Client Responsibilities

• Provide all necessary materials (e.g. logos, content, documents) in a timely manner.
• Respond promptly to feedback or approval requests.
• Maintain proper communication throughout the project.

6. Revisions & Approvals

Clients are entitled to two (2) free rounds of revisions per design phase. Additional revisions may incur extra fees. Once approved, designs are considered final and any further changes are treated as new work.

7. Delivery & Handover

Final deliverables are provided in agreed formats (e.g., JPG, PDF, .zip, or live web deployment). Source files are only shared if specified in the project agreement.

8. Intellectual Property

• Ownership of the final work transfers to the client upon full payment.
• We reserve the right to showcase work in our portfolio unless a written NDA is signed.

9. Cancellations & Refunds

• If a client cancels before work begins, a full refund may be issued.
• If work has begun, refunds are at Dejuel’s discretion based on work completed.

10. Limitation of Liability

Dejuel Pty Ltd will not be liable for damages or losses resulting from delays, service interruptions, or third-party failures (e.g., domain providers, hosting platforms).

11. Governing Law

These terms shall be governed by the laws of the Republic of South Africa. Any disputes shall be resolved in Johannesburg jurisdiction.

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Privacy Policy

We respect your privacy. This policy explains how we handle your data under POPIA and other applicable laws.

1. What We Collect

• Name, contact details, and information shared via forms.
• Browsing data (cookies, IP address, device info).

2. How We Use It

• To contact you regarding your service request.
• To send invoices, updates, or reminders.
• To improve our website and service delivery.

3. Data Protection

• Your data is securely stored and not sold to third parties.
• We comply with POPIA and GDPR where applicable.
• Form data is processed through secure SSL forms.

4. Your Rights

• You may request a copy or deletion of your personal data at any time by emailing support@dejuel.co.za.

5. Cookies & Tracking

We use basic cookies for analytics and performance. You may disable cookies in your browser at any time. We use Google Analytics and Meta Pixel for traffic tracking and advertising optimization.

6. Third-Party Tools

Our website may use embedded content (e.g. Google Maps, YouTube). These third-party platforms may collect data independently of Dejuel Pty Ltd. Review their privacy policies before interacting with their content.

7. Security Measures

• Our hosting uses encrypted HTTPS protocols.
• Access to client files is limited to authorized personnel only.

8. Data Retention

We retain contact and project data for as long as legally required or until a client requests deletion in writing.

9. Changes to Policy

We reserve the right to modify these terms or policies at any time. Updated policies will be posted on this page with an updated date.

This document was last updated: July 14, 2025